Extension connection
Install or reconnect the browser extension and confirm that your courses, deck, and scores use the same account.
Open connection settings →LingoSlam support
How can we help?
Start with the guides below. If the problem continues, send the exact error and enough context for us to reproduce it.
Quick help
Netflix on mobile
Set up Picture in Picture, use a phone as a controller, and keep the mobile lesson timeline aligned.
Read the mobile guide →Privacy and data
Review what LingoSlam stores and how to request access to or deletion of your account data.
Read the privacy policy →Troubleshooting
Try these checks first.
01
The extension does not connect
- Open chrome://extensions and confirm that LingoSlam 0.7.16 or newer is enabled.
- Reload the streaming tab after installing or updating the extension.
- Sign into LingoSlam, open Settings → Extension, and connect again.
- If an old connection remains, disconnect it first and then reconnect.
02
Course generation stops or cannot find subtitles
- Choose the study-language subtitle track in the video player before generating the course.
- Keep the streaming tab open until the timed transcript has finished syncing.
- Use Retry current course after a temporary error; completed sections are reused.
- If no timed track exists for that episode and language, generate it from the desktop extension or wait until another learner prepares it.
03
Courses or deck cards do not appear on the site
- Confirm the extension is connected to the same account shown on the website.
- Finish course generation before closing the episode tab so its vocabulary can sync.
- Refresh My Netflix or My deck after the extension reports that syncing finished.
- Include the episode title and study language when reporting a missing course or deck.
04
TV mode cannot follow the episode
- TV mode needs a previously prepared, language-specific timed track for the selected episode.
- Allow microphone access and keep the phone screen awake while listening.
- Do not use headphones on the phone; it needs to hear the television.
- Mandarin tone feedback happens only after you record a practice attempt and is separate from live subtitle matching.
Contact support
Still stuck? Send us the details.
Include your browser and operating system, LingoSlam extension version, episode title and language, the exact error, and the steps that reproduce it. Screenshots are helpful. Never send a password, authentication token, or private room recording.
Email [email protected]